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Quality & Support

Our developments and improvements aim to continuously satisfy our customer needs. We will always continue to offer:

Technical support through our dedicated teams

Our commitment goes far beyond the technical performance of our products.

We offer a complete personalized service supported by a dedicated technical support team providing before and after sales advice, a hotline to answer any questions, and services on demand. Their mission is to adapt our solutions, train operators in the application of our products, and assist customers to roll out our products across their organization. With our experience, SOCOMORE can help customers complete specifications and co-develop products.

Service & Quality

Our "Quality, Safety & Environmental policy" has 4 objectives:

  • Listen: Thanks to our frequent presence on-site, our scientific, technical and sales teams have an in-depth knowledge of the technologies used by our customers, their work methods, the complexity of their processes, and the constraints. Our customer service continuously gathers information on our customers industrial needs and constraints, and communicates this to our factories. Visits and facility audits by our customers, partners and suppliers are all opportunities for us to improve.
  • ControlOur solutions are tested and approved by accredited and independent external laboratories. In all our factories, the "right first time" principal is the priority. It is the basis for quality products delivered within planned deadlines, with guaranteed testing and traceability, at a reasonable cost. Performance is measured continuously, guiding our progress plans and verifying their effectiveness. Our supply chain is organized transversely to optimize and manage the Supplier-Factory-Client flow by continent.
  • Protect: Our solutions are developed and our operations are conducted with the aim of reducing the risks, both human and environmental, to us and our customers.
  • Improve: We are continuously working to improve our practices, and increase the satisfaction of our customers, employees and stakeholders in the areas of quality, health & safety and the environment. 

Our solutions meet the quality requirements of our customers, which are particularly high for obvious safety reasons, especially when it comes to air transport and passenger welfare.

Our Quality Policy allowed us to acquire the following certifications: ISO 9001:V2000, EN/AS/ISO 9100 and ISO 14001.