General Requirements:
The Customer Service Representative (CSR) position requires a very high degree of consistency and attention to detail. Prerequisites are excellent communication skills, a high level of computer literacy, good customer service skills, proficiency in order entry, shipping, HAZMAT certifications, import/export requirements, and quality procedures. This person must also be dependable in attendance and performance.
Duties:
- Customer Service Skills (ability to answer the phone, quote pricing, answer customer questions, etc.)
- Computer Skills (proficiency in Peachtree Accounting, Microsoft Word & Excel, Labelworks, various shipping programs/websites)
- Quality Program (must learn and comply with our AS9100 Rev C Quality Management System, responsible for producing Certificates of Conformance, Test Reports and processing Quality Documents such as completed Sales Orders)
- Scheduling (schedule production/filling of orders in conjunction with Production)
- Inventory Control (track and manage inventories, keep Lot Log up to date and accurate)
- Shipping (must know commercial shipping procedures, produce commercial invoices, Dangerous Goods documents and complete DOT/IATA HAZMAT certification)
- General office duties (filing, managing supplies, literature requests, etc.)
Qualifications:
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Education: A minimum of a high school degree with 5 years of previous experience. Less experience may be acceptable with a college or associate's degree.
- Attention to detail
- Ability to work overtime as needed (after hours or weekends)